Remote Customer Support Associate (8:00 am-12:00 pm)


Categories :
Mommy Jobs Online
Published
March 31, 2020
Expires
August 17, 2047
Location
Remote, NE
Category
Job Type
Job ID
mommyjobsonline
Base Salary
$15.00 per hour
Salary Ranges
0 - $25,000 per year
Responsibilities
Home office setup with office skills
Education Requirements
Not specified
Education Experience
Not specified
Work Hours
Day-time shift
Qualifications
No experience
Street Address
Remote

Description

There is going to come a day when you need to get something notarized. When that day comes, would you not just rather do it from your kitchen? In the same time it takes to make a sandwich?

Mommy Jobs Online is the first on-demand notary platform, allowing anyone to notarize a document online and empowering businesses to send, track and collect notarial acts. This is an outstanding opportunity to join a growing technology company that is transforming how business is done in the real estate and mortgage market (and beyond).

In this crucial customer-facing role, you will help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we’re interested in hearing from you!

What you will do as our Customer Support Associate:

  • Perform chat, email, and phone-based customer support.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
  • Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools to identify platform bugs and call out appropriately.
  • Provide product feedback and suggestions.
  • Take on additional responsibilities and grow your career.
  • Other operational and administrative duties as needed based on business needs, bandwidth, and customer demands.

Flexible schedule (primarily Monday-Friday shifts starting between 8:00 am and 12:00 pm. Occasional weekend or evening coverage may be required).

REQUIREMENT:

  • High-speed Internet access (will be required to pass an internet connection test).
  • A quiet, private home office or workspace
  • Ability to pass a background check

SOME OF OUR BENEFITS:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision.
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Business/casual work environment
  • On-the job-training and ongoing coaching and development

POSITION LOGISTICS:

  • PAY: $15 per hour
  • Full-time role, eligible for benefits & overtime
  • Fully remote/work from home role
  • We are hiring for a variety of weekday & weekend shifts (8:00 am-4:00 pm, 10:00 am-6:00 pm, and 4:00 pm-11:59 pm).
  • Candidates must reside in the United States.
  • We are unable to sponsor work Visas.

TO BECOME AN AGENT:

*Apply at https://mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.

Please reference agent ID code MJOLTanyaPhilip when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat: https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default

Skills

As a potential candidate, you are…

• An excellent writer and verbal communicator

• Committed and focused, with the follow-through and drive to see problems through to resolution.

• Capable of diffusing tension to work through the issues at hand

• Able to multi-task, prioritize and manage time effectively.

• Flexible and cooperative in your approach to working with others

• Patient in helping others resolve tech issues.

REQUIREMENT: Comfortable enthusiasm for technology

Apply
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To complete the 2nd step registration process - Please apply for our direct-hire 1099 contractor background check job application link: https://shasmibeauty.com/contractor-application/ Once your application has been processed we will contact you back with 24 hrs. via email to get you started with the contract work-at-home job position. Thanks!

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