Client Care Representative


Categories :
Remote Flexible Jobs
Published
May 26, 2020
Expires
October 12, 2047
Location
Augusta, ME
Category
Job Type
Job ID
Remote Flexible Jobs
Base Salary
$18.00 Per Hour
Salary Ranges
$41,000 - $60,000 per year
Responsibilities
Home office setup with office skills
Education Requirements
High school
Education Experience
1 - 2 years
Work Hours
Day-time shift, Evening shift, Night-time shift
Qualifications
Experienced
Street Address
Telecommute

Description

Remote Flexible Jobs (remoteflexiblejobs.com) is seeking a Client Care Representative.

POSITION TITLE: Client Care Representative 1 Phone and/or Chat

REPORTS TO: Client Care Supervisor

LOCATION: Remote – Work at Home

 

We are Remote Flexible Jobs, Working Hard for the Hardest Working.

 

NO SALES – NO OUTBOUND CALLS – ALL CUSTOMER SERVICE – FLEXIBLE SCHEDULES – A REAL WORK AT HOME OPPORTUNITY

 

In a world where the hardest working Americans are strapped for both time and money, Remote Flexible Jobs is on a mission to be their advocate. For many of our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We would like your help in making their overall experience with Jackson Hewitt one they will tell their friends and family about!

 

POSITION SUMMARY

 

The Client Care Representative 1 position is responsible for providing a world class experience to our current and potential clients by answering calls or web chats in a Work at Home Contact Center environment. You will resolve 1st Tier level interactions via phone and chat, or escalate to Tier 2 upon Client request or applicable resolution path.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

  • Use available tools, knowledge base, and communication skills to effectively research and transmit accurate information with a goal of resolving the Client’s reason for contact in one call.
  • Take ownership in assisting, researching, resolving, or escalating Client issues.
  • Verbally de-escalate and handle difficult Client situations.
  • Understand and implement new information and procedures efficiently and professionally.
  • Understand detailed policies and procedures and explain these to the Client in a manner which is easily understood.
  • Utilize multiple systems to access Client information, research issues, educate and solve the Client’s reason for contact.
  • Accept and implement Quality and Performance Management Coaching / Feedback.
  • Handle and hold secure confidential and sensitive Client information.
  • Diligently and accurately document Client records and cases.
  • May be asked to assist with other program support including email, web chat, co-browse, outbound and other support initiatives.

Salary: $18.00 to $21.00 /hour

 

Let's Get Started!

 

Apply and register today at https://remoteflexiblejobs.com/join-now and select the Remote Customer Service Job Network.  

 

Please reference user code RFCarolH.

 

Please contact our office staff at 1*405*633*0079 if you have further questions.

 

Skills

EDUCATION AND EXPERIENCE
High School Diploma or GED required.
1 to 2 years of relevant Contact Center experience.
Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor and the ability to maintain a confident, friendly and helpful tone in conversation. Bi Lingual Spanish a plus.
Excellent computer navigation and data entry skills
Proficiency with learning new technology and system applications.

WORK AT HOME REQUIREMENTS
Windows 10 PC with minimum of 4 gigs of Ram and Google Chrome as main browser
Wired or Wireless Network speed at or above 20 mbps
A quiet room with no background noise or possibility of audible interruptions
Dual ear USB Headset with microphone and noise cancelling function

PHYSICAL DEMAND AND WORK EFFORT
Keying / typing, sitting, standing, walking.
Minimum 35 WPM
Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in a Work at Home Contact Center environment.
Compliance with company attendance standards.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FLSA status: Seasonal, Hourly, Non-Exempt.

Apply
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To complete the 2nd step registration process - Please apply for our direct-hire 1099 contractor background check job application link: https://shasmibeauty.com/contractor-application/ Once your application has been processed we will contact you back with 24 hrs. via email to get you started with the contract work-at-home job position. Thanks!

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