Remote Call Center Agents

Mommy Jobs Online
Published
September 17, 2020
Location
Little Rock, Arkansas
Category
Job Type
Job ID
mommyjobsonline
Base Salary
$17.00 Per Hour
Salary Ranges
$61,000 - $100,000 annual
Responsibilities
Home office setup with office skills
Education Requirements
High school
Education Experience
Not specified
Work Hours
Day-time shift, Night-time shift
Qualifications
Experienced
Street Address
Telecommute

Description

Mommy Jobs Online (mommyjobsonline.com) is now seeking Call Support Agents.   We are the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. 

 

Job Description - may perform one or more of the following:

  • Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
  • Obtains and/or verifies needed information for our cases by answering incoming calls
  • Makes outgoing calls when further information is needed
  • Documents all call information according to standard operating procedures
  • Routes calls to appropriate departments
  • Utilizes scripted Frequently Asked Questions to respond to caller inquiries
  • Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
  • All other duties as assigned.

Work at Home – must haves:

  • Existing High-Speed Internet access
  • Quiet noise free home office space, free of distractions

 

NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.

 

Job Requirements:

  • Must have Outstanding Customer Service Skills in a CALL CENTER setting!
  • Excellent Communication Skills
  • Bilingual Spanish is preferred, but not necessary
  • Basic Computer Navigation & Typing Skills: 25+ wpm
  • Equipment will be provided
  • Ability to Pass a Background Investigation and drug screening
  • H.S. Diploma or G.E.D.
  • 18 Years of Age or Older
  • Current RESUME needed
  • Healthcare Benefits after 60 days
  • Accrued PTO time after 180 days

 

Hours: Schedule (Central Time) to be determined by availability.

 

Total: 25-29 hours

 

Pay:  $17.00 per hour

 

To Become An Agent

 

*Please apply and register at mommyjobsonline.com.  Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. 

 

Reference agent id code MJOLCarolH when you register online. 

 

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

 

Skills

Education and Experience
High school diploma or equivalent
Excellent computer navigation skills (move between multiple windows and programs)
Knowledge of customer service principles and practices
Some experience in a call center or customer service environment
Outstanding customer service skills
Excellent communication skills
Good data entry and typing skills 35+ WPM
Bilingual Spanish preferred
Ability to pass a background check

Key Competencies
Verbal and written communication skills
Listening skills
Judgement
Attention to detail
Team work

Work at Home – must haves:
Existing High-Speed Internet access
Quiet noise free home office space, free of distractions

Apply
To complete the 2nd step registration process - Please apply for our direct-hire 1099 contractor background check job application link: http://www.emailmeform.com/builder/form/19aCqF66fxfI4dp Once your application has been processed we will contact you back with 24 hrs. via email to get you started with the contract work-at-home job position. Thanks!

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