We are transforming the healthcare industry. Our mission is to help doctors save time so they can provide better care for patients.
We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds to help build the future of healthcare.
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In this role, you will provide support to our growing network of healthcare professionals and colleagues. You will effectively communicate technical concepts to users, identify and resolve issues in a timely manner, and look for ways to improve and promote quality of the user experience.

How you’ll make an impact:

• Answer emails in queue to provide technical, installation, and account support for users
• Manage trouble tickets from beginning to end
• Maintain high-level customer satisfaction
• Identify and escalate issues as needed
• Log issues and conduct product testing
• Ensure that all processes and procedures are completed properly
• Work with management and development team to build and improve internal support tools

What we’re looking for:

• High school diploma. Technical or junior college a plus.
• 1-2 years customer service experience
• 1-3 years data entry experience
• Experience with CRM or other ticketing system
• Ability to work on weekends

​Nice to have:

• 1 year experience in a technology environment
• Experience with iOS, Android, or other smartphone/tablet

Pay: $12.00 - $17.00 per hour

*To Become A Lifetime Member:

Please complete our remote contractor registration enrollment https://shasmibeauty.com/telecommute-job-board/ .

Please reference our agent registration id code ShasmiBeautyCindyP on your application when you apply.

We will contact you back within 24 hrs. via email.

Contact Us:  

If you are seeking PT or FT employment and would like more information on this position, then please call 405-252-1103 or apply online.

* Answer emails in queue to provide technical, installation, and account support for users
* Manage trouble tickets from beginning to end
* Maintain high-level customer satisfaction
* Identify and escalate issues as needed
* Log issues and conduct product testing
* Ensure that all processes and procedures are completed properly
* Work with management and development team to build and improve internal support tools