Customer Support Specialists

Mommy Jobs Online
Published
January 18, 2020
Location
Bridgeport, Connecticut
Category
Job Type
Job ID
ShasmiAmyCollins
Base Salary
Benefits Flexible Paid Time Off | 401K - 5% Matching | Medical, Dental, Vision | 12 Weeks Maternity & Adoption Pay: $19.00 per hr Flexible work shifts available PT / FT.
Salary Ranges
$41,000 - $60,000 per year
Responsibilities
Home office setup with office skills
Education Requirements
Not specified
Education Experience
1 - 2 years
Work Hours
Day-time shift
Qualifications
Experienced
Street Address
Telecommute

Description

Mommy Jobs Online is to be the front-line for interviewing candidates and customers alike. Customer Support Specialists exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving.

Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.

Skills

Requirements

In this role, you will:
Be an expert in our platform and help our customers and their candidates understand the value of our technology
Document and manage your cases for each Support interaction you have
Recognize, document, and alert leadership of trends in contacts and ongoing issues
Identify and communicate support process and product improvements
Delight each of your contacts with positive and encouraging interactions

Who you are
Excellent interpersonal communication skills
Positive attitude and drive to always be improving
Expert reading and writing skills
Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
2+ years in a customer service role; experience in a technical support role is a plus
Strong problem-solving skills and ability to be resourceful

Job Requirements

A quiet and isolated space
Secure and reliable internet connection
Reliable and dedicated phone
The ability to accurately type at least 40+ words/minute
Ability to work a consistent schedule

To Become An Agent

*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLAmyCollins when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default

Apply
To complete the 2nd step registration process - Please apply for our direct-hire 1099 contractor background check job application link: http://www.emailmeform.com/builder/form/19aCqF66fxfI4dp Once your application has been processed we will contact you back with 24 hrs. via email to get you started with the contract work-at-home job position. Thanks!

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