Customer Service Representative- Home Based /Earn PT-FT Income/Great Opportunity/ Flexible Schedule

Virtual Desk Jobs
Published
December 6, 2019
Location
Doylestown, PA
Category
Job Type
Remote  
Job ID
VirtualDeskJobs.com
Base Salary
$23.85 per hour
Salary Ranges
$41,000 - $60,000 per year
Responsibilities
Home office setup with office skills
Education Requirements
High school
Education Experience
1 - 2 years
Work Hours
Day-time shift, Evening shift, Night-time shift
Qualifications
Experienced
Street Address
Remote

Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Do you care about helping others? Do you hold yourself to high accountability?  Virtual Desk Jobs is currently looking for compassionate and hardworking Remote Customer Service Representatives to support our members during our peak enrollment season. Our company is committed to drug and pharmacy benefits management with member-centered solutions. 

Responsibilities:

  • Receive incoming calls from members, pharmacies, and doctor’s offices about requests for information on medication and benefits.
  • Investigate and resolve member inquiries in a timely manner or escalate to an appropriate team member.
  • Navigate modern technologies such as extracting and researching data from various software platforms and multitasking dual computer screens while assisting Member concerns.
  • Maintain a suitable home office (i.e. locked door, desk, internet, etc.) and meet Prime required remote internet connectivity standards.
  • Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
  • Other duties as assigned


Minimum Qualifications:

  • 1 year of customer service experience
  • Must be eligible to work in the United States without need for a work visa or residency sponsorship
  • High School Diploma or GED is required


​Additional Qualifications:

  • Strong PC skills with the ability to navigate multiple software systems simultaneously
  • Strong communication skills with a focus on professional demeanor and empathy
  • Ability to multitask
  • Detail-oriented


Pay:  $23.85 per hour

Apply To Become A Customer Service Agent:

https://virtualdeskjobs.com/join-now/ and select the Customer Service Job Bank Portal.

​Please reference agent ID code VDJCindyP.

Please contact us directly to discuss customer service remote job openings at 405-494-0214.

Skills

Receive incoming calls from members, pharmacies, and doctor’s offices about requests for information on medication and benefits.
Investigate and resolve member inquiries in a timely manner or escalate to an appropriate team member.
Navigate modern technologies such as extracting and researching data from various software platforms and multitasking dual computer screens while assisting Member concerns.
Maintain a suitable home office (i.e. locked door, desk, internet, etc.) and meet Prime required remote internet connectivity standards.
Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
Other duties as assigned

Additional Qualifications:
Strong PC skills with the ability to navigate multiple software systems simultaneously
Strong communication skills with a focus on professional demeanor and empathy
Ability to multitask
Detail-oriented

Apply
To complete the 2nd step registration process - Please apply for our direct-hire 1099 contractor background check job application link: http://www.emailmeform.com/builder/form/19aCqF66fxfI4dp Once your application has been processed we will contact you back with 24 hrs. via email to get you started with the contract work-at-home job position. Thanks!

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